Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. In certain cases, Luna Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. ![]() Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Luna Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. ![]() Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). After 24 hours of delivery, no claims will be allowed.
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